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Oferta de empleo
Customer Support Representative
| Nombre de la empresa: | ADECCO SALES & MARKETING |
Ya no se aceptan más candidaturas para esta oferta.
Ubicación
| Población: | Barcelona |
| Provincia: | Barcelona |
| País: | España |
Descripción
| Puesto vacante: | Customer Support Representative | |
| Categorías: |
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| Número de vacantes: | 9 | |
| Descripción de la oferta: | Important international company of the electronic industry requires a person who will be in charge of: • Providing post sales support to customers. Assisting customers with unit analysis and completing RMA’s when necessary. • Logging customer details and problem description for all Customers and escalating cases to the technical support engineers for advanced troubleshooting and resolution. Take complete ownership of all Customers issues until resolution and ensure timely follow up on all commitments. • For pre sales customers this will involve referring customers to local resellers / creating web orders, once customer’s specific needs have been identified. Identifying opportunities and escalating to the correct company contact. Advising customers on the correct solution for their requirements. • Providing customers with ETA’s, product availability and order status information. |
Requisitos
| Estudios mínimos: | Diplomado |
| Experiencia mínima: | Al menos 2 años |
| Imprescindible residente en: | Provincia Puesto Vacante |
| Requisitos mínimos: | • Bachelor’s Degree in Business / IT • Experience with required education : 1 - 2 years of related experience • Experience without required education : 2 - 4 years of related experience • Fluency required in English & Portuguese for one vacancy, Spanish & English for two vacancies, Greek and English for one vacancy and Italian and English for five vacancies. • Previous Customer support experience desirable. • Ability to multi task essential (logging queries while speaking to Customers). • Working knowledge of major operating systems (Microsoft, Unix) essential. • Basic aptitude for learning technical concepts essential • Excellent interpersonal, communications and time management skills. • Ability to work on own initiative but also as part of a team. • Good verbal and written communication skills are required • Flexible and an ability to learn quickly |
Contrato
| Tipo de contrato: | Indefinido |
| Duración: | Estable |
| Jornada laboral: | Completa |
Salario
| Comisiones / incentivos: | Atractivas condiciones retributivas |