Ducht and German Helpdesk Specialists

Fecha de la oferta:	04-07-2008	Ver más ofertas
Nombre de la empresa:	Sellbytel Singular
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Número de trabajadores:	2500
Sede central en:	Barcelona
Descripción de la empresa:	SELLBYTEL is one of the leading European service providers for Customer Management Solutions with more than 2,300 employees at 16 locations in Germany, France, Spain, Scotland, Poland, Czech Republic, Russia and Tunisia. Our clients belong to the top 500 business companies in the sectors IT and hi-tech, telecommunications, automotive, financial services, health care and commerce. We are a dynamic company in constant growth. Please find more about us on our corporate website www.SELLBYTEL.com

Ubicación

Población:	Barcelona
Provincia:	Barcelona
País:	España

Descripción

Puesto vacante:	Ducht and German Helpdesk Specialists
Categorías:	Informática y telecomunicaciones - Helpdesk
Número de vacantes:	10
Descripción de la oferta:	In line with SELLBYTEL Communication Group’s newest Customer Care service project, we are currently recruiting 7 German Speakers and 5 Dutch speakers to be part of this exciting new client team, leader in the technological sector (computers, laptop, PDA’s, telecommunication, entertainment,… ). Our new Service will be responsible for providing Telephone Support Services on our client’s excusive leading products by: - Resolving and accurately logging Customer’s post-sale requests with the highest level of professionalism, ideally in a single telephone call. Services may include responding to general order status and delivery queries, expediting delivery, determining price protection eligibility, determining return eligibility, retaining customers, and if necessary canceling order lines/orders, and providing general sales and policy information. - Escalating phone calls regarding product returns, defective product, lost product, carrier issues, payment and promotion issues, appropriately escalating appeasement requests, and other order maintenance; Escalating issues that are beyond of the training level provided, using good judgment and initiative. - Provide full support to end user following protocols agreed between SELLBYTEL and our client, focusing on quality and appropriate communication, using a CRM. We offer: - Long term contract - Competitive Salary: 15.234€ per year + bonus - Extensive training on market leading products, personal development programs and mentoring to fully develop skills. - Free Catalan and Spanish classes.

Requisitos

Estudios mínimos:	Diplomado
Experiencia mínima:	Al menos 1 año
Requisitos mínimos:	Requirement: - Fluent in Business English + High level in German or Dutch - Excellent communication skills in a variety of customer facing situations. - Familiar with Mac environment - Good team player - Solid career background and mature enough to sustain through initial learning curve. - Previous experience in technological sector is a plus

Contrato

Jornada laboral:

Completa

Salario

Salario:

15.000 € - 18.000 € Bruto/año