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Oferta de empleo
Service Desk - Unix Support (French and English)
| Fecha de la oferta: | 21-11-2008 |
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| Nombre de la empresa: | TEAMLOG IBÉRICA | |
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Ubicación
| Población: | Sant Cugat Del Valles |
| Provincia: | Barcelona |
| País: | España |
Descripción
| Puesto vacante: | Service Desk - Unix Support (French and English) | |
| Categorías: |
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| Nivel: | Empleado | |
| Personal a cargo: | 0 | |
| Número de vacantes: | 1 | |
| Descripción de la oferta: | Provide remote 1rst level support on Unix environment (qualification, the evaluation and the resolution of incidents): - Receive and channel incoming calls, mails or alarms - Generate incidents: ensure all identified incident problems are logged in the appropriate call handling system - Try to resolve incidents acc. to guideline, if not possible escalate to 2nd level - Follow escalation path if there is no workaround or no solutions are available - Work closely with customer teams to restore service within SLA - Full ownership over the customer communication process (including follow up): internal communication, phone communication, mail entry point - Case management quality follow up - Quality related projects |
Requisitos
| Estudios mínimos: | Ingeniero Técnico - Técnico en Informática de Sistemas |
| Experiencia mínima: | Al menos 1 año |
| Requisitos mínimos: | - First experience of technical support, system administration o deployment - Willingness to develop strong competencies in Microsoft environments - Excellent phone and communication skills (written and oral) - Very good organization and coordination skills - Good working knowledge of Office Pack , Word, Excel, Outlook - Customer and service oriented - Technically interested - Ability to quickly learn technical information - Ability to take decisions quickly and efficiently - Committed to provide quality service & results - Proactive and stress resistant - Team Spirit - 24/7 delivery planned for the future (disposability) |
| Requisitos deseados: | - Good working knowledge in Unix platforms, and Networking - Willingness to develop strong competencies in Unix platform - Knowledge of Administration of Unix/Linux systems and SCO UNIX systems - Knowledge on architecture servers of it (clusters, Web servers, databases servers, print servers, file servers) - Must be able to speak & write fluent English and French |
Contrato
| Tipo de contrato: | Otros contratos |
| Jornada laboral: | Completa |
Salario
| Salario: | 15.000 € - 18.000 € Bruto/año |
| Comisiones / incentivos: | Restaurant Vouchers |
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